Transaction Assistance

If you have a question or experience an issue with an ATM transaction, please contact your financial institution (the Issuer of your debit or credit card) for assistance. You may also reach the specialist team for ATM-related claims by selecting option 6.3 on our support line: 1-833-627-2853 (Outside U.S.: 1-832-308-4998).

Frequently Asked Questions

You have questions, we have answers.

General

Allpoint

Deposit Capable ATMs

What do I do if I have a question/problem with a transaction?

Please contact your financial institution (Issuer of your debit/credit card) with questions or concerns regarding your transaction.

My money did not dispense from the ATM.

Please contact your financial institution (Issuer of your debit/credit card) with questions or concerns regarding your transaction.

I was surcharged at an Allpoint ATM.

Please contact your financial institution (Issuer of your debit/credit card) with questions or concerns regarding your transaction.

I made a deposit at an Allpoint+ location, but do not see the money in my account.

Please contact your financial institution (Issuer of your debit/credit card) for further assistance.

Help! My money did not dispense from the ATM.

We’re sorry for the inconvenience. Please contact your card provider and ask to start an ATM EFT Dispute. They will take over and work to resolve your dispute.

Can you please tell me the maximum withdrawal amount from the ATM?

Each ATM has a different per-transaction withdrawal amount limit. Allpoint does not limit the number of transactions that can be done a day. Your card provider does have a daily ATM withdrawal amount limit. Please contact them to learn more.

You keep saying surcharge-free. What is a surcharge fee?

A surcharge is a fee the owner of the ATM machine charges any cardholder not part of their network. It’s a fee you pay to use someone else’s ATM. Surcharges are typically between $1.50 and $3.00.

OK, but what’s a transaction fee and how’s it different?

Good question, a transaction fee is from your card provider. Your card provider may charge you for every ATM transaction over the limit they have set per month. You need to call the toll-free number on the back of your card to find out if they have set a limit and what it is.

Help! I was surcharged at an Allpoint ATM.

We’re sorry for the inconvenience. Please call your card provider using the toll free number on the back of your card for reimbursement.

What should I do if the Allpoint ATM asks that I accept the surcharge?

The ATM does not know your card participates in Allpoint until the transaction is completed. This is why you see the “surcharge-screen”. As long as you are using your Allpoint card, and the ATM shows up on our network you will not be charged. Simply press “Accept” and complete your transaction.

Can I still use ATMs that are not part of Allpoint?

Yes. Your ATM card will continue to work at ATMs that are not included in the Allpoint network. However, you will be assessed a surcharge fee at the large majority of ATMs that are outside the Allpoint network.

How often is the location data on your website updated?

The locator is updated weekly to reflect any changes to our network.

Can I make a deposit at any Allpoint ATM?

Deposits are only accepted at our select Allpoint+ locations and are only accepted if your card provider participates in Allpoint+. Use the toll-free number on the back of your card and check with your card provider if you can use Allpoint+ Deposits.

How do I find a machine that takes deposits?

Use our Allpoint ATM locator to filter for Allpoint+ locations. If you’re using our Allpoint Mobile App, you can also search for Allpoint+ machines and save your favorite location.

Can I deposit cash?

Yes, if you card provider participates in Allpoint+ for cash deposits. Use the toll-free number on the back of your card and check with your card provider if you can use Allpoint+ for cash deposits.

Help! I made a deposit at an Allpoint+ location, but the money’s not in my account!

We’re sorry for the inconvenience. Contact your card provider using the toll-free number on the back of your card for further assistance.

How much can I deposit?

Please contact your financial institution for more information.

When can I access the cash I deposited using an Allpoint+ ATM?

Please contact your financial institution for more information.