Use your hold system to your advantage

Many of our member institutions have taken advantage of their on hold system to help promote their surcharge-free access. This is a great and effective way to keep your cardholders attention while they wait for assistance, and to keep them informed by reminding them of their 32,000 surhcarge-free ATMs.

Below is some helpful on-hold script that you can use in your automated hold system:

Sample #1 (Prospective/Current Cardholders)

Tired of paying ATM surcharges? You don’t have to anymore.
"Your Institution Name" has joined Allpoint, the nation’s largest surcharge-free ATM network.
We now offer our cardholders 32,000 surcharge-free ATMs at local and national retail locations coast to coast.
Simply use your Allpoint designated Card and all transactions at Allpoint ATMs are surcharge-free, guaranteed.
To find an Allpoint ATM, just visit our website at www.YourInstitution.com or ask a customer service representative to find them for you.

Sample #2 (Prospective/Current Cardholders)

Never pay an ATM surcharge again!
"Your Institution Name" has teamed up with Allpoint Network to give you 32,000 ATMs nationwide. These ATMs are already closer than you think, in businesses like Walgreens, Target, and Costco.
Check our website for the closest ATM to you and start getting surcharge-free ATM access everywhere today.

Sample #3 (Prospective/Current Cardholders)

Did you know that "Your Institution Name" now offers 32,000 surcharge-free ATMs nationwide?
We have teamed up with Allpoint Network to give you convenience across the country, no matter where you go.
To locate the nearest surcharge-free Allpoint ATM, visit our website.

Sample #4 (Prospective Cardholders)

Need a reason to switch to "Your Institution Name"? How about 32,000 surcharge-free ATMs nationwide?
That’s right, we offer more surcharge-free ATMs than the largest banks in the country.
Ask a cardholder service representative or visit our website today for more information on how you can get unlimited surcharge-free ATM access coast to coast.  

Sample #5 (Current Cardholders – College Students/Parents)

Are you planning on attending college soon? If so, "Your Institution Name" is everywhere you need to be with 32,000 surcharge-free ATMs nationwide.
We have partnered with Allpoint, America’s largest surcharge-free ATM network. So now, wherever you go, across the country, you have access to your account, surcharge-free.
Now, it’ll be easy for parents to transfer money and college kids to access it.
To locate the nearest surcharge-free ATM in your college town, visit our website.

Sample #6 (Current Cardholders– Vacationers)

Planning a family vacation? Need access to your money in another state? No worries!
"Your Institution Name" has teamed up with Allpoint network to give you access to 32,000 surcharge-free ATMs nationwide. Now, no matter where you go, chances are there’s a way to get your money surcharge-free.
To locate the nearest surcharge-free Allpoint ATM where you plan your vacation, visit our website at www.YourInstitution.com.

Sample #7 (Current Cardholders – Christmas)

Happy holidays from "Your Institution Name". Going to visit family and friends out-of-state? No matter where your holiday travels take you across America, one of our 32,000 surcharge-free ATMs will be near, so you can access your account. To find a surcharge-free ATM close to where you are going, visit our website at www.YourInstitution.com or come in to one of our branches.

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For any questions, please contact Tim Tucker at ttucker@allpointnetwork.com