Banking technology, retail transformation, the viability of tellers and – our favorite subject – cash. These are the topics in our latest collection of interesting reads.
for People: Accenture Banking Technology Vision 2017
This new report states that 80 percent of bankers believe
that artificial intelligence will play a significant role in expediting the
adoption of digital banking technology by branch staff and in enhancing
customer service. Additionally, approximately 36 percent of bankers say it is
very critical that financial institutions adopt a platform-based business model
and engage in ecosystems with digital partners.
Future of Retail: Thinking Small
This post from Retail Customer Experience’s blog asserts that the increase in urban living and shifting consumer demands are bringing about a transformation in the retail landscape toward smaller stores that offer an “in-and-out” shopping experience.
Cash Demand Remains Strong in Hong Kong and China
In China, ATM growth has accelerated 23 percent with nearly
24 billion withdrawals made in 2015. And in Spain, ATM usage increased 8
percent in the same year. The growth in ATM
usage in several global markets is discussed in this Banking.com article on the findings of a
recent report released by RBR (Retail Banking Research).
Why Bank Tellers Won’t Become Extinct Any Time Soon
Just like cash won’t disappear as digital payment tools are created, tellers won’t be replaced by online and mobile banking, according to this article from NerdWallet. However, their roles and responsibilities will
Susannah Moore Griffin
Corporate Communications Manager